FAQ
How do I place an order?
For standard orders, customize your panels directly on our product pages and add to cart. For larger sizes or more complex requests, visit The Bespoke Studio to submit a quote request, or email us at hello@thoahome.com and we'll take it from there.
How long does it take to receive my order?
Standard orders are made to order and arrive within 3-6 weeks, shipping included. Bespoke Studio orders vary depending on complexity and typically take 3-6 weeks in production, plus shipping.
Can I make changes to my order after placing it?
We begin prepping your custom pieces shortly after checkout, but changes to your order are permitted within the first 48 hours. Please reach out to hello@thoahome.com right away to request any adjustments.
Can I cancel my order?
Every order is made to your exact specifications, so orders cannot be canceled once confirmed.
Do you offer a consultation?
Yes. Book a free design consultation and we'll help you find the right fabric, size, and style for your space.
Do you sell hardware or offer installation?
We specialize in made-to-order drapery. Hardware and installation are not included, but our installation guide covers everything you need to hang your curtains once they arrive.
What payment methods do you accept?
We accept all major credit cards through our secure checkout.
Will I be charged sales tax?
Sales tax applies where required by law and is calculated automatically at checkout based on your shipping address.
SIZING AND MEASUREMENT
What sizes are available?
We offer custom sizing from 40" to 200" in both width and length. Need something outside that range? Visit The Bespoke Studio or email us at hello@thoahome.com for a fully custom quote.
What's the difference between Single and Split panel layout?
Single ships as one full-width panel. Split ships as two half-width panels, one per side, with no change in price.
How do I measure for custom curtains?
Our Measuring Guide walks you through the full measuring process step by step. If you'd prefer guidance, book a free consultation and we'll help.
FABRIC AND COLLECTIONS
How do I choose the right fabric?
It depends on how much light you want to filter and the look you're after. Our collections range from sheer linen blends to dense room-darkening weaves. If you're unsure, ordering swatches is the best place to start.
Can I order fabric swatches before buying?
Yes, and we recommend it. Order up to 6 swatches for a small shipping fee using code EXPLORE at checkout. It's the best way to see the color and texture in your own light before committing to a full order.
Are the colors accurate in the photos?
We do our best, but colors are shown as accurately as photography and screen settings allow. For a true read on tone and texture, we recommend ordering a swatch before placing your order.
How do I care for my curtains?
We recommend gentle spot cleaning or professional dry cleaning for all of our fabrics. Avoid machine washing, which can affect the pleating and lining. Full care instructions are included with your order.
What lining options do you offer?
We offer three options: Unlined, Privacy, and Blackout. Not sure which to choose? Our lining guide explains the difference and helps you decide based on your room and light needs.
THE BESPOKE STUDIO
What is The Bespoke Studio?
The Bespoke Studio is for orders that go beyond our standard sizing or require custom design details. Think oversized panels, fractional measurements, custom header styles, contrast lining, fabric detailing, or trim sourcing. Submit your request and we'll respond with a detailed quote within 24 hours.
How does the quote process work?
Fill out the form in The Bespoke Studio with your collection, header style, measurements, and any custom details. We'll review your request and send a quote to your email within 24 hours. Once you approve and confirm, production begins at our workshop in Vietnam. Bespoke orders typically take 3 to 6 weeks in production, plus shipping, depending on the complexity of your request.
Is there a minimum order size or value for bespoke orders?
No minimum. Whether you need one panel or an entire home, we're happy to help.
SHIPPING AND DELIVERY
Do overseas public holidays affect production times?
Yes. Because our production and material supply chains are based in Vietnam, operations pause for major regional public holidays. Most notably, Lunar New Year (Tết), which typically falls between late January and mid-February, completely pauses production and logistics for up to 3 to 5 weeks.
We proactively notify all active trade partners 6 to 8 weeks in advance of Lunar New Year so you can adjust your project timelines and place orders early. Standard lead times may also experience extensions of 1 to 2 weeks during Labor Day holidays (early May) and regional mid-autumn festivals.
Do you offer free shipping?
Yes. Free delivery on all drapery orders, with all import duties included in your price.
Do you ship internationally?
We currently ship within the US and Canada. For international inquiries, email us at hello@thoahome.com for a custom quote.
Will I receive tracking information?
Yes. You'll receive a tracking notification once your order is on its way.
RETURNS AND WARRANTY
Do you accept returns or exchanges?
Because every order is made to your exact specifications, all sales are final. If something arrives with a workmanship defect, contact us within 48 hours of delivery at support@thoahome.com and we'll make it right.
What counts as a workmanship defect?
A workmanship defect includes issues with stitching, pleating, lining attachment, or finishing that are the result of how the panel was made. It does not include color variation from screen representations, which is why we recommend ordering swatches before purchasing.
What about natural variation in fabric?
Textiles carry inherent variation in color, weave, and texture from panel to panel. This is a characteristic of the material, not a defect, and is not covered under our returns or warranty policy. Ordering swatches beforehand is the best way to set accurate expectations.
Do you offer a warranty?
Yes. All panels are covered by a 12-month warranty against defects in workmanship under normal residential use, starting from the date of delivery. This excludes damage from improper cleaning, prolonged sun or moisture exposure, or environmental conditions outside our control.
TRADE PROGRAM
Do you offer trade or designer pricing?
Yes. We offer a trade program for interior designers and home professionals. Visit our Trade Program or email us at trade@thoahome.com to apply.