TRADE FAQ
Who is eligible for the trade program?
Our trade program is designed for interior designers, decorators, architects, and design professionals purchasing on behalf of clients. To apply, you'll need to provide proof of your business (Tax ID, business license, or portfolio) and professional credentials.
Is there a fee to join?
No, there is no membership fee.
How long does the application process take?
Most applications are reviewed and approved within 2–3 business days. You’ll receive a confirmation email once your account is activated.
DISCOUNT TIERS AND PRICING
How do trade discount tiers work?
Our trade partners enjoy preferred pricing on all custom orders, with discounts that scale based on your annual procurement volume. Detailed information regarding our tier structures, thresholds, and current pricing sheets will be provided upon application approval, or by contacting trade@thoahome.com.
Can I combine my trade discount with other sales?
To protect our trade margins and brand integrity, trade discounts cannot be combined with public promotional sales, site-wide discounts, or clearance events.
Are orders tax-exempt?
To place tax-exempt orders, you must provide a valid Resale Certificate for the state where the product is being delivered. Please upload this during your application or email trade@thoahome.com.
What counts toward my annual volume?
Completed and paid orders (drapery, shades, pillows), fabric costs, and rush fees. It does not include shipping, sales tax, or fabric swatches.
How do I check my current tier status?
Contact trade@thoahome.com for your current tier, rolling 12-month total, and the volume needed to reach the next level.
Can I share my trade discount with clients?
How you price your services is up to you. We support whatever model works best for your practice. Note: Trade discounts cannot be combined with public promotional sales.
ORDERING AND CUSTOMIZATION
Is there a minimum order requirement?
No. We support projects of all sizes, from a single panel to an entire home.
Can I request custom sizes?
We specialize in oversized and architectural-scale drapery. While we accommodate a vast range of dimensions, please contact us for a feasibility review on specialty or ultra-large-scale windows.
Do you offer CFAs (Cutting for Approval)?
We do not offer CFAs. Due to the logistics of our overseas production and our commitment to fast lead times, shipping physical cuttings from the current stock would cause significant project delays. We recommend ordering our current swatches for the most accurate representation.
Can I use my own fabric (COM)?
We gladly accept COM (Customer’s Own Material). A processing and intake fee applies to all COM orders to cover specialized handling and workshop coordination.
What are the fabric requirements for COM orders?
For COM orders, we require:
- Minimum of 15% overage beyond calculated yardage
- Fabric must be suitable for window treatments (weight, drape, light stability)
- Fabric shipped directly to our production facility with your order details
- Fabric accompanied by care instructions and fiber content information
We'll review your fabric specifications before confirming the order to ensure compatibility with your chosen style.
Can you hold fabric for my project (Fabric Reserve)?
Yes. For active projects, we can reserve yardage of your chosen collection fabric to ensure continuity for future add-ons.
Do you offer hardware or installation?
We do not provide hardware or installation. We are happy to provide hardware compatibility recommendations to coordinate with your professional installer.
Do drapes come ready to hang?
Yes. All Thoa Home drapery panels arrive with high-quality hooks pre-installed. They are ready to be placed directly onto your rings or carriers upon arrival.
PRODUCTION AND DELIVERY
What are the standard production times?
- Standard: 3-6 weeks
- Express: 2-3 weeks
- Rush: 10 business days
Production times are subject to fabric availability and order size, and begin once we receive complete technical specifications, approved measurements, and deposit confirmation. Accelerated timelines (Express and Rush) are subject to workshop capacity and incur an additional processing fee. Please contact your account manager at the time of order placement to confirm current expedited availability.
Do overseas public holidays affect production times?
Yes. Because our production atelier and material supply chains are based in Vietnam, operations pause for major regional public holidays. Most notably, Lunar New Year (Tết), which typically falls between late January and mid-February, completely pauses production and logistics for up to 3 to 5 weeks.
We proactively notify all active trade partners 6 to 8 weeks in advance of Lunar New Year so you can adjust your project timelines and place orders early. Standard lead times may also experience extensions of 1 to 2 weeks during Labor Day holidays (early May) and regional mid-autumn festivals.
How are orders shipped?
Orders are shipped via express air freight to ensure the shortest possible transit time, with tracking provided upon dispatch. All shipping costs and import duties are included for collection fabrics.
For COM orders: shipping fabric to our production facility is calculated based on current market rates by weight and added to your invoice, and any import duties on that inbound shipment are the trade partner's responsibility. Once your order is complete, we cover shipping and import duties on the return shipment to you. Signature is required upon delivery.
What if my order is damaged in transit?
All orders are insured. If an item arrives damaged, photograph the packaging and product immediately and contact us within 48 hours.
Can you ship to a receiver or warehouse?
Yes. We frequently ship to professional receivers and design warehouses. Please ensure the "Side-mark" (Project Name) is clearly noted at checkout so the receiver can easily identify the project.
SAMPLES AND SWATCHES
How many swatches can I order?
Trade partners receive unlimited fabric swatches with free shipping.
How quickly do they ship?
Swatches are processed immediately and shipped via standard mail. For urgent project needs, please contact us for expedited sample shipping options.
Can I order memo samples of finished products?
We do not offer memo samples of finished drapery due to the custom nature of our work. We provide swatches, style references, and technical specs to aid your presentations.
PAYMENT AND RETURNS
What payment methods do you accept?
Credit cards and ACH/Wire. Checks are accepted for established accounts only.
When is payment due?
To initiate production on our custom window treatments, payment terms are as follows:
- Orders under $5,000: Full payment is required at order confirmation.
- Orders over $5,000: A 50% deposit is required to initiate production, with the remaining 50% balance due prior to shipment from our studio.
What is your return/modification policy?
Returns: All window treatments are custom-made and non-returnable.
Modifications: Changes can be made within 48 hours of confirmation. Once in production, no changes can be made.
Errors: If we make a production error, we remake the panels at no charge. If measurements were provided incorrectly, remake fees will apply.
SUPPORT AND RESOURCES
Can you help with large multi-room projects?
Yes. For projects requiring 10+ window treatments, contact us to discuss phased production and project planning.
What kind of design support do you provide?
Our designer support team can assist with:
- Fabric selection and recommendations
- Technical measuring guidance
- Style and customization questions
- Specification assistance
- Order tracking and coordination